Support
How can we help?
Answers to the questions we hear most. Can't find yours? A human reads every email.
How does earning work?+
Every 100 steps converts into minutes of screen time, banked automatically as you move. Beat your daily step goal and your earn rate climbs. Your current rate, next chunk, and daily progress are always visible on the Today screen.
My steps aren't syncing.+
Stepsie reads steps from Apple Health. Check Settings → Health → Data Access & Devices → Stepsie and make sure step reading is allowed. Carrying your iPhone (or pairing an Apple Watch) is what generates the step data. Stepsie can't count what Health doesn't see.
The shield isn't appearing on my blocked apps.+
Shielding uses Apple's Screen Time technology, which needs one-time permission. In the app, go to Vault → Fix permissions, or check iOS Settings → Screen Time and ensure Stepsie is authorized. If it still misbehaves, toggling the Vault off and on re-registers the shields.
Do my banked minutes expire at midnight?+
Never. Your Time Bank rolls over forever. That's the point. Bank all week, spend it guilt-free on the couch Saturday.
How do streaks and freezes work?+
Hit your goal, keep the streak. Miss a day and a streak freeze (if you have one) is used automatically. Missed without a freeze? A streak repair can patch yesterday. Stepsie rewards effort. It never shames a rest day.
How do I add friends to the leaderboard?+
Share your 6-character friend code from the Friends tab, or enter a friend's code. The leaderboard celebrates time earned and not spent. The flex is the unspent minutes.
Can Stepsie see which apps I block, or what I do in them?+
No, and we couldn't change that if we wanted to. Apple's Screen Time technology keeps your app selections as opaque tokens that never leave your device. Details in our Privacy Policy.
How do refunds work?+
Subscriptions are billed by Apple, so refunds go through them: reportaproblem.apple.com. You can cancel anytime in your App Store subscription settings.
How do I delete my account and data?+
In the app: Settings → Account → Delete Account. This permanently removes your account and synced data from our servers within 30 days. No app access? Email hello@stepsie.app from your account email and we'll handle it.